TQM in Hospitals and Healthcare organizations Essay

TQM in Hospitals and Health billing organizations - Essay Examplevery full of life to the reference of health care, public expectations have also been one of the main reasons in increasing health care quality .There are diverse strategies and multiple approaches to improve the safety and the quality of serve ups. (John, 2003)Health sustenance Industries require optimal quality trains as it provides vital services and is usually measured with various indicators such as mortality rates, rate of medical errors, avoidable injuries to patients etc. (Fawziah S Balghonaim, 2009) There has been a important interest in the application of Total quality management and Continuous quality improvement (TQM and CQI) in many of the Health Care Organizations in the recent past. (Colleen, 2003) Implementations of TQM have been in high demand in many organizations and have also been made compulsory in others to face both internal and extraneous challenges. TQM applyation will also help the pub lic and private health Organizations to achieve good quality health services and also compete globally. (Fawziah S Balghonaim, 2009)Quality Management is very essential in all companies especially in the health care industry due to the type and nature of service rendered. Quality in this sector consists of customer quality of life, services rendered and patient satisfaction. (Fawziah S Balghonaim, 2009)There are 3 TQM principles identified by Hill and Wilkinson (1995) which are,Total quality management is viewed as the best way to implement rapid improvement in the process. TQM has become critical and mandatory as there is high level of competition between health sector organizations and increase in demand for high quality services. It helps in providing customer satisfaction and also achieving the desired outcomes for these hospitals. Implementation of TQM involves all the levels of management. It involves all the staff, employees, doctors and nurses in the health care organization and it covers all the activities. Top level involvement and continuous